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Términos y Condiciones

At Del Agua a la Ciudad we create unique garments, that serve for different times and climates,
for all people who enjoy living life in the sun, for those who love the sound of
waves and travel to create unforgettable memories. In From Water to City, we design garments for
all those who believe that living is being near the sea.
Each garment is designed with versatility in mind, with the best materials and workmanship
local. Our best allies are Colombian artisan and haute couture workshops, who we
allow us to guarantee the quality of our garments

SHIPPING POLICY

Del Agua a la Ciudad makes shipments throughout the Colombian territory through companies of
Messenger service, which guarantee that your purchases arrive in the estimated times and in the
better conditions.
The delivery time of our products is between 3 and 4 business days, depending on the destination.
Orders placed during weekends or holidays will be processed the next day
skilled.

Cost of shipping

Shipments in the city of Bogotá have a cost of COP $5.000 and to other cities of COP
$10.000. Shipments whose shipping addresses are Km or paths will be sent collect to the
indicated address or the main offices of the nearest municipality or city.
Notwithstanding the foregoing, the value will be calculated in the purchase process and will be informed in the
time of order settlement.
Delivery times
The delivery time of our products is between 3 and 4 business days. After receiving confirmation
of the payment by the Epayco platform.
If after the time indicated above your order has not arrived, contact Del Agua
to the City to follow up on the situation with the courier company, who should give
response in the next 15 business days. (Usually delays in delivery occur
because the shipping data provided is incorrect, are not complete or because the
recipient depending on the type of place of receipt is not to receive the shipment.)
If after this time your order has not arrived, In Del Agua a la Ciudad we will proceed to
make a new shipment with the requested product making the pertinent corrections that have
caused the delay of the above shipment.

Del Agua a la Ciudad will make the best possible effort in order to guarantee the delivery of the product.
in the times indicated by making shipments through courier companies
national.

EXCHANGE POLICIES

At Del Agua a la Ciudad we offer two alternatives to make changes:
1. You can make the change completely free at the Showroom in Bogotá by programming
a date on WhatsApp: +57 312 484 7898
Validity: 30 calendar days from the date of purchase.
It will be verified that the products of changes are new, without presenting any
sign of use. It must not have been washed or modified its original design.
For promotional items and / or discount only applies change by size.
The change will be made for a value equal to or greater than the initial pledge, if the value is
superior the customer must assume this difference.
2. You can also make the change through shipping to the following address Cr 13 a #96-41
Of 202 in Bogotá on behalf of Del Agua a la Ciudad.
This change will have no cost and the shipping costs of the first change will be
assumed entirely by Del Agua a la Ciudad. If you file a disagreement
with the new product, additional shipping costs will be borne in full by
the client.
Validity: 30 calendar days from the date of purchase.
It will be verified that the products of changes are new, without presenting any
sign of use. It must not have been washed or modified its original design.
For promotional items and / or discount only applies change by size.
The change will be made for a value equal to or greater than the initial pledge, if the value is
superior the customer must assume this difference.

WARRANTY

Validity: 30 calendar days from the date of purchase.
Any warranty claim will be analyzed by our Customer Service department, the
which will answer as soon as possible.
The warranty covers only damage of quality or suitability.
It will be verified that the garments are clean, in good condition and without any
modification.
The following conditions are not grounds for warranty: In Garments, damage caused by
natural wear, excessive wear or washing, due to abrasion or improper use of the product, mistreatment
like scrapes, scratches and alterations by chemicals. This list of conditions is not
exclusive with other cases in which the guarantee cannot be applied, case in which From Water to
The City will explain to the client the reasons why the procedure does not apply.
In all cases, the garment will enter a technical evaluation to validate if it applies the
warranty policy procedure.

CUSTOMER SERVICE

For online store customer service inquiries, please contact us:
Email: info@delaguaalaciudad.com or Somosagci@gmail.com
Whatsapp: +57 312 484 7898
Hours of Operation: Monday to Friday of 9:00 am a 5:00 pm

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